Reporting SaaS considerations

There are specific reporting considerations in a SaaS environment.

Feature	Consideration	Recommendations
Custom Reporting	If the host provides a single database for multiple tenants, the RDK used to create custom reports exposes the database, including details of other tenants. Therefore, custom reporting is not permitted. If the host provides a separate database for each tenant, the database is secure and custom reporting is permitted.	For hosts that provide a single database for multiple tenants, the Service Provider can provide extracts of tenant data as a service and can create custom reports. These reports can be deployed on the platform and run by the tenant.
Scheduling Ad hoc reports	WFO does not provide scheduling of fully Ad Hoc reports.	N/A
Use Live Data for Adherence Reports	The Use Live Data for Adherence Reports setting should not be enabled in a multi-tenant environment. The setting appears in System Management under General Settings on the General Setup: System Wide Configuration page.	N/A

Feature

Consideration

Recommendations

Custom Reporting

If the host provides a single database for multiple tenants, the RDK used to create custom reports exposes the database, including details of other tenants. Therefore, custom reporting is not permitted.
If the host provides a separate database for each tenant, the database is secure and custom reporting is permitted.

For hosts that provide a single database for multiple tenants, the Service Provider can provide extracts of tenant data as a service and can create custom reports.

These reports can be deployed on the platform and run by the tenant.

Scheduling Ad hoc reports

WFO does not provide scheduling of fully Ad Hoc reports.

N/A

Use Live Data for Adherence Reports

The Use Live Data for Adherence Reports setting should not be enabled in a multi-tenant environment.

The setting appears in System Management under General Settings on the General Setup: System Wide Configuration page.

N/A