Define settings for an Automated QM rule

Add Automated QM for Voice or Automated QM for Text as an action to the rule and define the action's settings.

Procedure

In the Actions drop-down menu, select Automated QM for Voice or Automated QM for Text, and then select Add Action.
To add additional actions to the rule, in the drop-down menu select the action and select Add Action.

You can only add actions that do not include transcription to an Automated QM for Text rule.
If you are adding an Automated QM for Voice rule:
Set the Transcribe action settings:
- Transcription Language: Select the transcription language of the interactions included in the rule.
- Transcription Vocabulary: Select the required vocabulary.
- Percentage: Specify the Percentage of interactions (out of the interactions that match all the rule's conditions) on which to apply the action.
Click Next.