Define settings for a Transcription-only rule

Add transcribe as an action to the rule and define the action's settings.

Procedure 

1. In the Actions drop-down menu, select transcribe, and then select Add Action.

2. To add additional actions to the rule, in the drop-down menu select the action and select Add Action.

3. Set the Transcribe action settings:

   • Transcription Language: Select the transcription language of the interactions included in the rule.

   • Transcription Vocabulary: Select the required vocabulary.

   • Percentage: Specify the Percentage of interactions (out of the interactions that match all the rule's conditions) on which to apply the action.

4. Click Next.

What to do next 

Define conditions for a Transcription-only rule

Related topics 

Transcription-only rules