Transcription-only rules

If transcription-only rules are enabled for your organization, you can create rules that automatically transcribe voice interactions.

These transcriptions can then be used with transcription-based features that do not require a Speech Analytics or Quality Management license, such as PII Redaction Bot.

Transcriptions generated from transcription-only rules are stored for seven (7) days (default).

Related topics 

Workflow: Create a Transcription-only rule