Workflow: Create a Transcription-only rule

Create a Transcription-only (PRM option: Transcribe) rule to enable users to use transcription based services, such as PII Redaction, without requiring a Speech Analytics or Automated QM license.

Before you begin 

To create a Transcription-only rule, you must be assigned the Project Rules Manager privilege.

Workflow 

1. Set the Transcription-only rule attributes

   Set the Transcription-only rule's name, description, and priority.

2. Define settings for a Transcription-only rule

   Add Transcribe as an action to the rule and define the action's settings.

3. Define conditions for a Transcription-only rule

   Define conditions for Transcription-only rules to ensure that the rule's action is only performed on interactions that meet the rule's conditions.

Related topics 

Transcription-only rules