Create a data source for screen
The LAN Data Source stitches audio and screens together. It is required for screen recording. Associate the LAN Data Source to the Recorder Integration Service role.
The Service Provider sets up the data source.
Procedure
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In Enterprise Manager, click Recording Management.
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Under Data Sources, click Settings.
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Click Create Data Source.
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Select LAN (Screen) as the Type, then click Select.
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Under Associated Integration Service Installations, select a Recorder Integration Service Role.
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Complete the remaining settings.
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Click Save.
What to do next
Add Twilio agents to the system
"Set up screen recording" (Recorder Configuration and Administration Guide)