Supported platforms

Using EDM Capture, you can playback and analyze chat and text conversations from the following social media channels and instant messaging apps.

Platform

Private

Instant Messaging

Public

Social Media

Apple Business Chat (ABC)

Yes

Facebook Messenger

Yes

Facebook Public

N/A

Google Business Messages (GBM)

Yes

Google Play

N/A

Instagram Direct

Yes

Instagram Public

N/A

Instagram Ads

N/A

SMS

Yes

WhatsApp

Yes

YouTube

N/A

N/A: Not Available. The platform does not provide this type of messaging.

Brandwatch is end of service and no longer available for new deployments.

Some social media channels restrict the redistribution of content. For this reason, Twitter is not supported.

Related topics 

Available interaction types

Integration overview

Related information 

Content redistribution (Twitter Developer Agreement and Policy)