Employee Activity Roll Up

Default Access Rights

This report can be run by the following roles: Manager

Overview

This report shows the computed paid, unpaid, and total hours, by employee and activity for the specified time period.

This report is very similar to Activity Cost (Unburdened), except that it does not include the Estimated Cost and Wage columns.

Employee Activity Roll Up

Supervisors or managers can use this report to review the amount of time that each agent spends in each activity, including paid, unpaid, and total time, summarized over the selected period of time. Managers can run this report for a week or a month to see how each agent is being utilized over that time period, and determine whether particular agents are spending too much time in breaks, after-call work, or other activities, or if they are not spending enough time on the phones.

Inputs

  • Employee Filter: Indicates the set of employees to report on.

  • Time Frame (reports that are in view time zone): These reports generally return a single aggregation for the specified time period or a set of records corresponding to all events that start in or intersect the time period.

    • Last <X> days (reports that are in view time zone): This mode returns <X> 24-hour periods starting from current time.

    • From/To date (reports that are in view time zone): Aggregates data for intersecting portion. Only the portion of the events that intersect the specified time window are included in the aggregate. For reports that return events, then all events that start in the specified time window are returned.

  • Time Zone: Indicates the time zone used for display.

Outputs

When the report has been run using the Last <x> days parameter, the report header’s From field shows the value of that parameter, such as From: Last 30 days. This is in contrast to previous releases, where the From field showed a date.

  • Employee Name: The employee being reported on.

  • Employee ID: The ID of the employee being reported on.

  • Manager Name: The employee’s manager as of the date of the time period.

  • Paid Time (Hours): Returns the paid hours for intersecting portion of time entries.

    In reports that show hours, minutes are shown as decimal portions of an hour. For example, 2 hours 30 minutes would be shown as 2.5 hours.

  • Unpaid Time (Hours): See paid time.

  • Total Time (Hours): See paid time.

Related topics 

Activity Cost (Unburdened)