Time Banking Reports
This topic deals with time banking, also sometimes referred to as annualized hours.
Time banking is used by organizations with large seasonal variations in contact volumes. During peak periods, employees work additional hours and "bank" the additional time worked. During non-peak periods, employees work fewer hours and draw on the "banked" time. The banking of hours ensures that employees work the intended balance of hours over the course of a some predetermined period, such as a year.