Set up the Recorders

For the Recorder to request data from external sources and to store the content it receives, assign the required service roles.

The Service Provider is responsible for this task.

The Recorder Integration Service and IP Recorder can be collocated on the same server or distributed across multiple servers. We show you how to set up the Verint recording solution using two Recorder nodes (primary and secondary) to host all the required server roles for CTI capture from Zoom Contact Center. When you need greater scalability, you can distribute the roles across multiple servers.

Before you begin

Install Recorders (primary and secondary), as described in the WFO Installation Guide.

Configure the Recorders.

Procedure

In Enterprise Manager, go to System Management, under Enterprise, select Settings.
Select a Recorder node.
For screen capture, assign an FQDN to the Recorder node:
1. Get a unique, a fully-qualified public domain name (FQDN) from a domain host or registrar.
2. Under Additional Settings, in the HTTP Alias field, enter the domain name.
  
  Example: myRecorder.mycompany.com.
Under Enterprise, select Server Roles.
For real-time audio capture enable the following services:
- Content Server
- IP Recorder
- Recorder Adapter Proxy Service (RAPS)
For screen capture enable the following services:
- Recorder Integration Service
- Screen Recorder
- Streaming Service
  
  Screen capture also uses the Content Server.
1. Click Save.
For real-time audio: Associate the Recorder Integration Service to the Recorder Adapter Proxy Service.

What to do next

Set up your audio stream in Zoom Contact Center