Set up your audio stream in Zoom Contact Center

Create a WebSocket connection over which Zoom Contact Center can stream call audio to a specific Verint Recorder.

Before you begin

Make sure the Zoom Contact Center cloud platform is set up and running as expected.

Add agents, roles, and set up the Zoom Contact Center, as specified in Requirements

Procedure

In the Zoom web portal, under Contact Center Management, select Integrations, and then select Set up your audio stream.
In the Protocol list, Select WebSocket.
Enter the WebSocket URL in the format ws://VerintServer/zoom/v1, where VerintServer is the fully qualified domain name (FQDN) of the load balancer.

If the Verint deployment does not include a load balancer, enter the FQDN of the Recorder Adapter Proxy Service (RAPS) server.
In the API Key field, enter a number to be used as the key.
In the Customer ID and Profile ID fields, enter text (numbers and letters) to identify this Integration.
Enable the audio stream, and then click Save.
Provide the WebSocket URL, API key, Customer ID, and Profile ID to Verint Services or your Service Provider.

What to do next