Add workstations

To use screen recording, you must define the workstations on which you want to record activity. Each is part of the LAN data source. You can create either dynamic or static workstations.

The Service Provider is responsible for this task.

Before you begin

Create LAN Data Source for screen capture

Procedure

Create workstation groups:
1. Click Recording Management > Data Sources > Settings, then select a LAN data source.
2. Click Workstation Groups, then click Create.
  
  In a multi-tenant enabled environment, the tenant to which the selected data source is associated displays in parentheses in the screen heading. An organization belongs to a tenant. When a data source is associated to an organization, the screen heading displays the tenant to which the organization belongs. The data source can be associated to a particular tenant or have the Shared status. A data source associated to a particular tenant processes data only for that tenant. A data source that has the Shared status processes data for all tenants in the system.
3. Enter a Name (required) and a Description (optional) for the Workstation Group.
4. Specify the Screen Capture Settings:
  - Recording Quality/Data Rate : Select the recording quality High, Medium, Low, or Custom. The lower the setting, the higher the compression and the smaller the file size is. To enable the Reduced Color option, select Custom.
  - Reduced Color : Availability of this option depends on the Recording Quality.
  - Screen Change Detection Interval (milliseconds) : Type a value, in milliseconds, representing the change detection rate in milliseconds. The minimum value is 50 and the maximum is 1000. This option is only available if the Recording Quality/Data Rate is set to Custom.
5. Under Shared Recorders, select one or more recorder installations with which you want to associate the workstation.
6. Click Save.
Create the workstations:
1. Click Recording Management > Data Sources > Settings, then select a LAN data source.
2. Click Workstations, then click Create.
  
  In a multi-tenant enabled environment, the tenant to which the selected data source is associated displays in parentheses in the screen heading. An organization belongs to a tenant. When a data source is associated to an organization, the screen heading displays the tenant to which the organization belongs. The data source can be associated to a particular tenant or have the Shared status. A data source associated to a particular tenant processes data only for that tenant. A data source that has the Shared status processes data for all tenants in the system.
3. Type a Host Name and a Description for the Workstation (the description is optional).
4. Specify the following information:
  - Platform: The operating system for this workstation. Select Windows, OS/2, or Windows Terminal Server. If you select Windows Terminal server, Phone data source and Extension are unavailable.
  - Workstation Group—Select the Workstation Group created earlier. A workstation can belong to only one workstation group.
  - This integration uses an Application data source, so leave the Phone Data Source and Extension fields empty.
5. Click Save.

What to do next

Add agents