Amazon Connect integration with Capture Verification

For customers with Amazon Connect, Capture Verification verifies calls recorded by a recorder product against Amazon Contact Trace Records (CTRs).

Capture Verification uses its Collector to query the Amazon Kinesis Data Streams API for CTR data, so that it can verify recordings against the CTRs.

Amazon Connect integration diagram

Amazon Connect makes CTR data available through Kinesis Data Streams. The Collector connects to the Kinesis Data Stream API, and collects the CTR data from each shard in the Kinesis stream for evaluation.