Set up workstations and workstation groups

To use screen recording, you must define the workstations on which you want to record activity. Each is part of the LAN data source. You can create either dynamic or static workstations.

• Dynamic workstations: Contacts can be recorded by any available employee. Employee workstations are not tied to employee IDs. Dynamic workstations are recommended and configured for most deployments.

• Static workstations: Referred to as fixed workstations in Enterprise Manager, static workstations are used in rare, specific cases.

You can define the nodes on which screens are to be recorded as either workstations or as part of a subnet. Workstations can be identified either by host name or IP address, while those stations that are part of a subnet are identified by IP address.

Use the following procedures to set up workstations for screen recording:

• Create workstation groups

• Define workstations

  or Create subnets

• Create a workstation group and assign workstations

• Unassign workstations