Reprocess call date ranges

Use the following procedure to reprocess Contact database call date ranges or Text Analytics database call and content date ranges to allow the Recorder to re-execute their tasks on an older set of calls and content specified by date range.

Please note the following:

Reprocessing should not be performed during normal operation and should not be done without consulting support.
Centralized Archiving drives do not support the reprocessing feature. (You should use a modified campaign in this instance.)
For Archive drives only:
- The archive drive status must be Ready or Writing before beginning reprocessing. If the state is Empty, Faulty, Unknown, Full, Replay, or Reconstructing, you cannot reprocess.
- The Archive drive status page that already shows the last archived Inum continues to track the last archived Inum while reprocessing.
You must have “View Workflow Configuration” privileges to use the Start Reprocessing and Stop Reprocessing functions.

Procedure

Click General Setup > Databases > Database Settings.
Select a database and click Start Reprocessing.
Type a start and end date and time to be the date range, observing the following:
- Date and time formats are automatically converted to the proper format according to local convention. You can also click the Calendar icon (circled) to display a visual representation of dates.
- The date range indicates the approximate beginning and ending range of call times that will be reprocessed.
- The start date must always be earlier than the end date.
- All dates and times are specified in the user's local time zone.
Click Start. Reprocessing begins. If you attempt to start reprocessing again on a database or Archive drive that is already reprocessing, an error message appears.
Click Stop Reprocessing to interrupt reprocessing. The target Consolidator database or Archive drive will return to its original progress point before the reprocessing operation began and continue from there.