Default columns and column order

When using search results or cases, Risk Management provides a predefined set of columns that each user can customize for search results and for cases (or folders). You can restore the default columns and column order from the Customize Columns dialog box.

The columns available to you are based on the products and features for which your deployment is licensed. Columns such as Employee and Dialed to (DNIS) can be displayed with different names. The system administrator uses the Caption Editor to configure the names displayed to you.

The default columns provided and the order of the columns is shown. To learn more about what each column contains, see the related topics section.

Start Time
Duration
Direction
Employee
Interaction Type
Dial From (ANI)
Dialed To (DNIS)
Extension
Customer
Customer Verification
Target
Target Detection
Data