Using fields for automatic enrollment

When automatic enrollment initiates, the system takes the Identification Rule CTI attribute names/values and attempts to locate a person in Risk Management with the same attribute names/values.

• If a match occurs, the voiceprint model is enhanced using the interaction.

• If a match does not occur:

  • A new person is created using the CTI field names/values. The CTI field names/values function as the “key” to store the new voiceprint model.

  • The audio segment description is set to “AutoEnrolled”.

  • A new voiceprint model is created for the person based on the interaction audio.

Related topics 

Identification Rule basics

Create Identification Rules