Create an Application data source for real-time audio recording

For Real-time Audio recording, create an Application data source that identifies the source of contact trace records (CTRs) and Agent Event streams.

In Enterprise Manager, click Recording Management.
Under Data Sources, click Settings.
Click Create Data Source.
Select Application as the Type, and Amazon Connect as the Switch Sub/Type, then click Select.
Under Associated Interaction Capture Installations, select an Interaction Capture role.
Under Associated Integration Service Installations, select a Recorder Integration Service Role.
Complete the remaining Amazon Connect application data source settings.
Click Save.