Standard attributes in Cisco Webex Meetings

Attributes are meta data from Cisco Webex Meetings for an interaction. A standard attribute is available on the adapter, but not captured in the Verint database. After you have mapped a standard attribute to a custom field, you can use the attribute in capture rules and reports.

The Attributes screen in Enterprise Manager lists the standard attributes that are available. To make available the data for a standard attribute in Verint applications and reports, you must map the attribute to a custom field.

The following standard attributes are supported for Cisco Webex Meetings.

Category	Attribute	Description
Employee	Organization	The organization of the employee involved in the interaction.
Contact	Contact Duration (seconds)	The duration of the contact in seconds.
Contact	Number of Conferences ^*1	Total number of conferences in the contact.
Contact	Number of Transfers ^*1	Total number of transfers that occur over the course of the contact.
Contact	Number of Holds ^*1	Total number of times that the interaction started tracking a held connection for the user. Overlapping, concurrent held connections count as a single continuous hold.
Contact	Time On Hold (seconds) ^*1	The total amount of time, in seconds, that the interaction tracked one or more held connections for the user.
CTI	Wrapup Time ^*1	Indicates how much time that the employee spent doing work related to the interaction after the interaction ends.
CTI	ANI	Automatic number identification or Caller ID.
CTI	Call Direction	The direction of the interaction.
CTI	Switch Call ID	Unique interaction identifier on the switch.
CTI	Content Type	The type of media captured is audio/vnd.verint.wav and video/vnd.verint.mp4.
	Interaction Type	The type of interaction captured. For this integration, the type is Phone.
CTI	Called Party	Number of the line to which the interaction was directed.
CTI	Calling Party	Number of the line from which the interaction is made.
CTI	DNIS	Dialed number identification service (DNIS). The DNIS identifies the number that the caller dialed, which is useful in call centers to which interactions to multiple numbers may be directed.
CTI	Switch ID	The serial number of the Recorder that captured a contact. When used in recording rules, this attribute contains the serial numbers of all the different captures in an interaction/session.
CTI	PBX login ID	The login ID of an employee involved in the interaction.
Device	Extension	The extension of an employee involved in a contact.
CTI	Data Source ID	The ID of the switch from which the contact information originates.
CTI	Tenant ID	The ID of the tenant from which the integration information originates.
CTI	Duration	The duration of the interaction in seconds.