Available interaction types for voice using AudioHook

The Verint Recorder can capture interactions from Genesys Cloud CX. You can view the interactions in the Risk Management and Interactions modules.

Audio interaction captured

  1. The Interaction Type column indicates that an audio interaction was captured.

  2. The Media Type column indicates that the interaction contains audio.

Interactions search results for a capture audio call interaction.

Related information 

Search in Interactions

Searching for interactions in Risk Management

Interaction Type

Media types

Related topics 

Supported messaging platforms for text capture from Genesys Cloud CX

Overview of text capture from Genesys Cloud CX

Search and replay interactions