Run digital interaction recovery manually for Genesys Cloud CX

Start digital interaction recovery manually if automatic recovery is disabled, your system or network recently experienced downtime, or you suspect conversations are missing.

Before you begin

Enable automatic digital interaction recovery for Genesys Cloud CX

What you should know

Contact retention for Genesys Cloud CX

Procedure 

    1. Select System Management, under Enterprise, select Settings.

    2. In the Installations pane, select your IP Recorder, click Launch to open Recorder Manager.

    3. Select General Setup, under Integration Adapters, select Settings.

    4. Select Genesys Cloud Adapter, click the Recover Calls button.

    5. Specify a start time and end time, click Recover.

      recover 2

      The process runs in the background.

    • What to do next 

    Verify digital interaction recovery status for Genesys Cloud CX

    Related topics 

    Digital interaction recovery overview for Genesys Cloud CX