Associate a server role with a Recorder

Procedure 

  1. In Enterprise Manager, click System Management > Settings.

  2. Select a Recorder from the left-hand pane.

  3. Click Server Roles.

    Server Roles screen in System Management

  4. Select the check box beside the name of the appropriate recording-related role (IP Recorder, TDM Recorder, or Screen Recorder). To allow a Recorder to be controlled by a CTI adapter, associate it with an Integration Service role.

    A data source may only be associated with at most one Recorder Integration Service server (or one redundant pair of Recorder Integration Service servers). All of the Recorders associated to that data source must also be associated to the Recorder Integration Service for that data source. TDM and screen recorder roles may only be associated with at most one Recorder Integration Service server (or one redundant pair of Recorder Integration Service servers). IP recorder roles may be associated with at most two Recorder Integration Service servers (or two redundant pairs of Recorder Integration Service servers), but only one association is recommended.

    Note that in Screen-only recording, in order to archive calls you must also enable an IP Recorder or TDM Recorder role, in addition to a Screen Recorder role.

  5. Click Save.

  6. Restart the Recorder:

    1. Select the Recorder, then click Settings.

    2. Click Launch to start Recorder Manager.

    3. In Recorder Manager, click Operations > Start and Stop.

    4. Click Reboot.

      You can view and edit all nodes associated with a role by selecting a role node (from under any recorder) on the left-hand side, then clicking Associations. (Only nodes to which that role can be applied are available for selection.)

Associate a Recorder with the Integration Service

Configure the Integration Service role

Set up Recorder roles and associations