Configure the Integration Service role

Procedure

In Enterprise Manager, navigate to System Management > Settings.
Locate one of the Integration Servers under Installations and click the triangle beside it to show the list of associated roles.
Select the Recorder Integration Service role.
Configure the Delete/Block Behavior. This setting controls how the Recorder Integration Service deletes recordings when they are blocked by any of the Delete-on-Demand feature (on a phone), a recording rule, AIM, or a block command from a Recorder Integration Service API integration.

Select one of the following:
- Delete entire contact completely: All recordings (past, present, and future) in a contact are deleted.
- Delete active sessions completely: All recordings (past, present, and future) for all active interactions at the time of the block are deleted. Past interactions in the contact are not affected. Future interactions in the contact are not affected.
- Delete all future recordings in a contact: All current and future interactions in a contact are affected. Any active recording is segmented at the time that the block is processed. Any recording prior to the block for the current interaction is not affected and is kept or discarded according to its current state. Any recording after the block and future interactions in the contact are deleted. Past interactions in the contact are not affected.
- Delete all future recordings in currently active sessions: All future recordings for all active interactions at the time of the block are deleted. Any active recording is segmented at the time that the block is processed. Any recording prior to the block for the current interaction is not affected and is kept or discarded according to its current state. Any recording after the block are deleted for the affected interactions. Past interactions in the contact are not affected. Future interactions in the contact are not affected.
Specify the portion of a contact or session/interaction to which rules should apply using the Process Business Rule on setting. Options are to run the rules against each,
- Contact, then apply action to every session— Evaluates rules on the contact level (and will only fire once per contact) and the action will affect all sessions/interactions in that contact.
- Session, then apply action to that session only— Evaluates rules on the session/interaction level and the action will only affect that session/interaction.
Select Enable Return Primary Control to Main After Recovery to enable the system, in fallback scenarios, to attempt to return primary control to the main Integration Service after a period of stability has been achieved and both systems are fully functional.
Click Save.