Create a new call buffer location

Assign a new call buffer location to retain files in the old call buffer while using a new call buffer working location. This would be necessary if copying the content from the existing call buffer to the new call buffer is not possible.

If you assign a new call buffer location you cannot replay the contacts recorded and stored in the old call buffer location, although the contacts are still present. You may not be able to play back those contacts, unless they have already been archived.

Procedure 

  1. Choose Operations > Start and Stop and stop the Capture engine.

  2. Choose Operations > Start and Stop again, then stop all other Recorder components, except the Web Service (if present).

  3. Create the new call buffer as described in To change the call buffer location.

  4. Change the call buffer directory using Recorder Manager as described in Configure Recorder settings to point to the new call buffer

  5. Choose Operations > Start and Stop to restart all the components.