Promote backup calls

In N+N, if the Main Recorder server goes down, the last 15 minutes worth of calls (rollback window) on the Backup Recorder are automatically promoted into the database and archive systems by the Recorder Redundancy Controller.

To promote backup calls on the Backup Recorder outside the rollback window, use the manual procedure that follows.

Procedure 

  1. On the Backup Recorder, open a Windows Command Prompt as an Administrator, and change the directory to IMPACT360SOFTWAREDIR%\ContactStore.

  2. Run the WorkflowShell utility by typing “WorkflowShell”. This command opens an interactive command prompt.

  3. To see the available options, enter help rebuild.

  4. To rebuild the Workflow, enter a command using the following syntax:

    Rebuild (Full|Fix) [IncMasterCalls [IncSlaveCalls [StartTime [EndTime]]]]

    • Rebuild Full usage notes:

    • Clears all calls from Workflow tables.

    • All INUMs in the call buffer which match the criteria you specify are added to Workflow.

      To mark the calls into the database, reprocess call date ranges using Recorder Manager. See Reprocess call date ranges.

    • Rebuild Fix usage notes:

    • INUMs in the call buffer but not already in Workflow and which match the criteria you specify are added to Workflow for consolidation.

    • INUMs already in Workflow are not added or reprocessed.

    • Added calls are automatically marked into the database, made available for replay, and considered for archive using your existing archive configuration.

    • IncMasterCalls and IncSlaveCalls format: Specify as true or false.

    • StartTime and EndTime format:

      [year][month][day][hour][minute][seconds]

      Where [seconds] is specified to ten thousandths of a second (four places).

  5. To rebuild Workflow, including all primary and secondary calls in the call buffer, enter the following command:

    Rebuild Fix true true

    Optionally, include StartTimes and EndTimes in the format shown above.

  6. Allow time for the rebuild to finish.

  7. After the rebuild finishes, exit the WorkflowShell command prompt by entering the quit command.

Related topics 

N+N