IAFD SaaS considerations

Some IAFD (Identity Authentication and Fraud Detection) features have specific considerations in a SaaS environment.

Considerations are indicated for each feature, and recommendations on how to approach the feature implementation in the SaaS solution.

Feature

Consideration

Recommendations

Server roles

All tenants must share the centralized Voice Enrollment Engine server.

Deploy a single centralized Voice Enrollment Engine server role.

Ad hoc (on demand) campaigns

Since tenants cannot configure campaigns, advise each tenant that the use of ad hoc post processing campaigns using Recorder Analytics Rules for historical analysis of IAFD activity is not supported in a tenant environment.

Identification Rules

Tenants cannot configure Identification Rules, which are configured with call attributes whose values uniquely identify a person.

The Service Provider manages Identification Rules for all tenants.

Recorder Analytics Rules

Tenants cannot configure Recorder Analytics Rules, which are used for processes such as automatic enrollment, verification, and detection.

The Service Provider manages Recorder Analytics Rules for all tenants.

Recorder Analytics Rules configuration

SaaS environment product considerations