Workflow: Create a Speech Analytics rule

Create a rule with a Speech Analytics action to automatically transcribe voice interactions to be extracted and enabled for Speech Analytics.

Before you begin 

To create a Speech Analytics rule, you must be assigned the Create Speech Analytics Rules privilege.

Workflow 

1. Set the Speech Analytics rule attributes

   Set the Speech Analytics rule's name, description, and priority.

2. Define settings for a Speech Analytics rule

   Add Speech Analytics as an action to the rule and define the action's settings.

3. Define conditions for a Speech Analytics rule

   Define conditions for Speech Analytics rules to ensure that the rule's action is only performed on interactions that meet the rule's conditions.

Related topics 

Speech Analytics rules