Create a Twilio Media Adapter

The Twilio Media Adapter connects to Twilio Flex and obtains notifications about real-time audio streams. The Adapter runs on the same server as the Recorder Adapter Proxy Service (RAPS).

Before you begin 

Create the Twilio Event Stream adapter

Procedure 

  1. In Recorder Manager, go to General Setup. Under Integration Service, click Settings.

  2. Click Create, then select Twilio Media Adapter.

  3. Complete the settings.

  4. Click Save.

Example of the Twilio Media Adapter page with sample settings

What to do next 

Complete the Settings for the Twilio Media Adapter

Related topics 

Search and replay Twilio interactions