Run call recovery manually for Twilio Flex

Start digital interaction recovery manually if automatic recovery is disabled, your system or network recently experienced downtime, or you suspect conversations are missing.

Before you begin

Enable automatic call recovery for Twilio Flex

What you should know

Contact retention for Twilio Flex

Procedure 

    1. Select System Management, under Enterprise, select Settings.

    2. In the Installations pane, select your IP Recorder, click Launch to open Recorder Manager.

    3. Select General Setup, under Integration Adapters, select Settings.

    4. Select Twilio Flex Adapter, click the Recover Calls button.

      Run the time Twilio

    5. Specify a start time and end time, click Recover.

      Call Recovery settings - choose the start and end times for the period of recovery.

      The process runs in the background.

    • What to do next 

    Verify call recovery status for Twilio Flex

    Related topics 

    Call recovery overview for Twilio Flex