Redundancy

Protect the availability of captured interactions by deploying redundant components for the Zoom Contact Center recording solution.

Redundancy for Integration Service

The integration service support 1+1 redundancy.

Redundancy for RAPS

The Recorder Adapter Proxy Service (RAPS) service support 1+1 redundancy.

Redundancy for Agent screen capture

You can deploy a pool of Screen recorders, Recorder Integration Service, and IP recorders. Each role will be active and will record a given call.

Related topics 

Integration overview

Set up the Recorders

Related information 

Configure high availability (Recorder Configuration and Administration)

Integration service redundancy (Recorder Configuration and Administration Guide)