Run call recovery manually for Zoom Meetings

Start digital interaction recovery manually if automatic recovery is disabled, your system or network recently experienced downtime, or you suspect conversations are missing.

Before you begin

Enable automatic call recovery for Zoom Meetings

What you should know

Contact retention for Zoom Meetings

Procedure 

    1. Select System Management, under Enterprise, select Settings.

    2. In the Installations pane, select your IP Recorder, click Launch to open Recorder Manager.

    3. Select General Setup, under Integration Adapters, select Settings.

    4. Select Zoom Meetings Adapter, click the Recover Calls button.

      recover calls

    5. Specify a start time and end time, click Recover.

      recover 2

      The process runs in the background.

  • What to do next 

    Verify call recovery status for Zoom Meetings

    Call recovery overview for Zoom Meetings