Process Analysis Reporting

Process analysis allows us to move from analyzing activity on technical dimensions (such as what applications are in use or what buttons are being clicked) to analyzing activity on the customer’s business dimensions (what processes are being completed and how they are completed.)

This topic covers:

• Process/Step Log Reports

  : A Process Log report shows a particular step or process, in the context of all steps and processes within a particular time period.

• Process Timeline Reports

  : Process Timeline reports display two timelines for each user/computer combination.

• Process AHT Line Charts

  : Process Line Charts enable you to compare users or user organizations.