Exported Capture Verification issue file contents

An exported Issues Comma-Separated Values (CSV) file includes details of the issues detected by Capture Verification for the selected organization and time frame. Notes are not exported.

Column header	Description
Transaction ID / Call ID	Transaction identifier for the recording segment, or call identifier for the call segment. If a transaction identifier is not available, Capture Verification provides the call identifier.
Start time	Time the call or recording segment started.
End time	Time the call or recording segment ended.
Source	Identifies the source of the data. Recorder: recording data from the database Switch: Call Detail Record (CDR) from the switch
Not recorded	If set to TRUE, indicates that the call should have been recorded and was not recorded. Capture Verification categorizes this issue as Not compliant.
Recorded in error, CDR found	If set to TRUE, indicates that the call was recorded in error. Capture Verification located the CDR for the call. Capture Verification categorizes this issue as Not compliant.
Recorded in error, CDR not found	If set to TRUE, indicates that the call was recorded in error, and Capture Verification could not locate the CDR for the call. Capture Verification categorizes this issue as Not compliant.
Recorded, CDR not found	If set to TRUE, indicates that the Recorder recorded the call successfully, but Capture Verification could not locate the CDR for the call. Because Capture Verification is able to verify that the call was recorded as expected but cannot locate the CDR, Capture Verification categorizes Recorded, CDR not found as Partially compliant.
Recorded, in error, partial call	If set to TRUE, indicates that the call was recorded in error in a call scenario where the switch does not create CDR records for every segment of a call.
Not archived	If set to TRUE, the recording was not archived. Issue severity depends on the Capture Verification SLI configuration for the Archived service: SLI target set, recording not archived: Major SLI target set, recording not archived, but the recording is associated with a Recorder not configured or Selective recording issue which is configured as Excluded: Minor No SLI target set, recording not archived: Minor
Not transcribed	If set to TRUE, the recording was not transcribed. Issue severity depends on the Capture Verification SLI configuration for the Transcribed service: SLI target set, recording not transcribed: Major SLI target set, recording not transcribed, but the recording is associated with a Recorder not configured or Selective recording issue which is configured as Excluded: Minor No SLI target set, not transcribed: Minor The Not transcribed issue type is visible in CSV exports even if the system is not licensed for the transcription service.
Sensitive data not masked	If set to TRUE, sensitive data was not masked on the recording. Issue severity depends on the Capture Verification SLI configuration for the Sensitive data masked service: SLI target set, sensitive data not masked: Critical SLI target set, sensitive data not masked, but the recording is associated with a Recorder not configured or Selective recording issue which is configured as Excluded: Minor No SLI target set, sensitive data not masked: Minor
Screen not recorded	If set to TRUE, the screen was not recorded. Issue severity depends on the Capture Verification SLI configuration for the Screen recorded service: SLI target set, screen not recorded: Critical SLI target set, screen not recorded for a call recorded in error: Major SLI target set, screen not recorded, but the recording is associated with a Recorder not configured or Selective recording issue which is configured as Excluded: Minor No SLI target set, screen not recorded: Minor The Screen not recorded issue type is visible in CSV exports even if the system is not licensed for the screen recording service.
Fair quality	If set to TRUE, audio is of fair quality. The Capture Verification Fair quality SLI configuration property determines whether Capture Verification counts fair quality as Not compliant or Compliant.
Poor quality	If set to TRUE, audio is of poor quality. Capture Verification categorizes this issue as Not compliant.
Selective recording	If set to TRUE, recording was selective. The Capture VerificationSelective recording SLI configuration property determines whether Capture Verification counts Selective recording as Not compliant or Excluded when assessing compliance.
Recorder not configured	If set to TRUE, Capture Verification detected that the Recorder was not configured. The Capture VerificationRecorder not configured SLI configuration property determines whether Capture Verification counts this issue as Not compliant or Excluded when assessing compliance.
Overall severity	A number indicating the issue severity. 1 = Critical 2 = Major 3 = Moderate 4 = Minor
Duration	Duration of the call or recording segment in seconds.
Data source	The name of the Data source associated with the call and recording.
Organization	The Organization associated with the call and recording, in the format <Organization Name> (<Organization ID>).
Conference call	If set to TRUE, the call or recording segment is part of a conference call.
Transfer call	If set to TRUE, the call or recording segment is part of a transfer call.
ANI (calling party)	The Automatic Number Identification (ANI) identifies the phone number or extension for the calling party. Not available for call or recording segments on Genesys PureEngage data sources. For recording segments associated with Zoom Meetings data sources, the ANI shows the email address of the participant, as configured in Zoom. The user emails of all Zoom meeting participants are redacted in Capture Verification, unless their email domain is on the whitelist. The whitelist can be configured for individual Collectors.
DNIS (called party)	The Dialed Number Information Service (DNIS) identifies the phone number or extension dialed by the calling party. Not available for call or recording segments on Genesys PureEngage data sources. For recording segments associated with Zoom Meetings data sources, the DNIS shows the meeting topic, as configured in Zoom.
Redirect extension	The Redirect Directory Number (DN) is the extension to which the hunt group redirects the call when the hunt group phone number is dialed by the calling party. Only available for call segments that are part of a hunt group.
Recorded extension	The phone number of the extension recorded. Only available for recording segments.
Called Party Device ID	The ID of the called party's physical device.
Calling Party Device ID	The ID of the calling party's physical device.