Change the details displayed for Capture Verification Incidents

Under Incidents, Capture Verification shows the call or recording segments with detected issues for a selected organization and time period. A set of default information shows on the Incidents workspace, but extra call or recording segment information columns can also be added.

The add columns to view Add columns to view button icon button above the list of call or recording segment with issues opens a menu where the columns can be selected and arranged. The menu also shows the number of Selected and Available columns. Any default columns removed from the Selected list move to the Available list.

Before you begin

View Capture Verification Incidents

Procedure

Select the add columns to view button above the list of call or recording segment with issues.
Select a column item to add.
To show the column item, either press the add column button, or drag the item over to the Selected list.
To remove a selected column item from showing, either press the remove column button, or drag the item over to the Available list.
To search for a column by name, use the Search fields at the top of the lists.

The search is case-sensitive, and you need to enter at least two characters to return search results.
Arrange the order of the columns by either pressing the move column up or down buttons, or dragging the items up or down the list.
To reset the list of selected columns to the default columns, select Reset to default.
To save the selection and order of columns, select Done.

At least one data column must be selected to be able to save the changes.

The Incidents workspace maintains the selected list and order of columns when navigating away from the page or logging out.