Capture Verification

Capture Verification automates call and recording reconciliation, identifies call recording issues, and evaluates compliance against target levels of service.

From Capture Verification results, users can verify:

Calls are recorded as configured and service targets met.
Recorded voice quality is of an acceptable standard.
The system archives recordings, transcribes recordings, and captures screen recordings in line with targets configured in Capture Verification.
Sensitive data such as passwords or payment details are masked from recordings in line with service level targets configured in Capture Verification.
Any potential issues are identified for further analysis.

Capture Verification provides operations center teams, managers, and compliance officers with near real-time results.

Managers can ensure services are being fulfilled and meet expected service levels.
Technical specialists can view the severity of an issue, locate its source, and investigate or escalate further.
Compliance officers can identify individual calls for users which have not been captured correctly, or are not of sufficient quality.

For further analysis and reference, the Issues workspace shows details of any issues Capture Verification detects.