Issue was caused by software configuration errors on the switch data source.

Issue was caused by software configuration errors on the recorder.

Issue was caused by a network or infrastructure error between the switch data source and the recorder.

One or more recording segments are missing for the call, but there is corresponding CDR data.

One or more call segments are missing for the call, but there is corresponding recording data.

Recording segment was not archived.

Recording segment was not screen recorded.

Recording segment was not transcribed.

Call was recorded, when it should not have been.

Audio quality of the recording segment is not of sufficient standard.

Capture Verification identified an issue with the call or recording segment, when there was none.

Issue was caused by the addition or installation of a new user or component, such as a switch data source, recorder, device, or service in the physical or logical architecture.

Issue was caused by the update or change of a component or user in the physical or logical architecture.

Issue was caused by the deletion, decommissioning, uninstallation, or removal of a component or user in the physical or logical architecture.

Issue occurred during a test call.

Other reason to add a note, such as adding supporting information, or describe an unclassified event causing the issue.