Capture Verification Service Level Indicator properties
Service Level Indicator (SLI) configuration properties define the targets and type of results Capture Verification uses to measure compliance for an organization.
Organizations
Organization to which the SLIs apply. You can select from the Organizations list, or use the search field to search for an organization.
Recording policy
Settings that define the Recording Policy SLI target and the type of Capture Verification results categorizes as Compliant, Partially compliant, or Not compliant.
|
Property |
Description |
Default |
|---|---|---|
|
SLI target |
Target percentage of compliant recordings. A compliant recording is a call recorded or not recorded as expected. On the Overview dashboard, the target is shown on the Recording Policy gauge and on the Recording Policy Trend chart when all chart options are selected. |
99% |
|
Recorded, CDR not found |
Determines whether Capture Verification counts Recorded, CDR not found as Compliant, or Not compliant when calculating the percentage shown on the Overview Recording Policy gauge. The Overview dashboard always lists Recorded, CDR not found under Partially compliant in the Recording Policy summary. Options: Compliant Not compliant |
Compliant |
|
Recorder not configured |
If set to Excluded, Capture Verification excludes Recorder not configured issues when it calculates the percentage shown on the Overview Recording Policy gauge. Excluded only affects the result on the gauge. Other areas of the Overview dashboard, such as Overall Status, include Recorder not configured in the total number of issues detected. If set to Not compliant, Capture Verification includes Recorder not configured issues when it calculates the percentage shown on the gauge. This setting also affects the issue severity level Capture Verification assigns to Recorder not configured issues. If set to Excluded, issue severity is Minor. If set to Not compliant, issue severity is Moderate. Options: Excluded Not compliant |
Excluded |
|
Selective recording |
If set to Excluded, Capture Verification excludes Selective recording when it calculates the percentage shown on the Overview Recording Policy gauge. Excluded only affects the result on the gauge. Other areas of the Overview dashboard such as Overall Status, include Selective recording in the total number of issues detected. If set to Not compliant, Capture Verification counts Selective recording as Not compliant when it calculates the percentage shown on the gauge. This setting also affects the severity level Capture Verification assigns to Selective recording issues. If set to Excluded, issue severity is Minor. If set to Not compliant, issue severity is Moderate. Options: Excluded Not compliant |
Excluded |
|
Bridge not configured |
If set to Excluded, Capture Verification excludes Bridge not configured issues when it calculates the percentage shown on the Overview Recording Policy gauge. Excluded only affects the result on the gauge. Other areas of the Overview dashboard, such as Overall Status, include Bridge not configured in the total number of issues detected. If set to Not compliant, Capture Verification includes Bridge not configured issues when it calculates the percentage shown on the gauge. This setting also affects the issue severity level Capture Verification assigns to Bridge not configured issues. If set to Excluded, issue severity is Minor. If set to Not compliant, issue severity is Moderate. Options: Excluded Not compliant |
Excluded |
Voice quality
Settings that define the SLI target and type of Capture Verification results categorized as Compliant or Not compliant.
|
Property |
Description |
Default |
|---|---|---|
|
SLI target |
Target percentage of recordings compliant with voice quality requirements. |
95% |
|
Fair quality |
Includes audio recordings of fair quality in either the Compliant or the Not Compliant category. This setting affects the results shown on the Voice Quality gauge and determines the severity level Capture Verification assigns to the issue. Audio quality is determined by the audio statistics module of the recorder. While good quality recordings are automatically Compliant and poor quality recordings are automatically Not compliant, Automated Verification allows you to decide which category fair quality recordings fall under. Options: Compliant Not compliant |
Compliant |
Services
Settings that activate and define the SLI targets for recorder services. The SLI settings are only visible for licensed services, and the SLI target can only be set if the service is enabled.
|
Property |
Description |
Defaults |
|---|---|---|
|
Enabled |
If enabled, the SLI target for a recorder service can be set and Capture Verification can calculate recorder service compliance results. This setting also allows Capture Verification to generate issue data for the service. Disabling a service hides the SLI target from the Overview, and removes the related issue data from the Overview, the Issues workspace, and all Capture Verification reports. |
All Services enabled |
|
Archived |
If enabled and set, the Overview dashboard shows the percentage of recordings archived relative to the SLI target. |
Not set SLI target: 90% |
|
Transcribed |
If enabled and set, the Overview dashboard shows that the percentage of recordings transcribed relative to the SLI target. |
Not set SLI target: 75% |
|
Screen recorded |
If enabled and set, the Overview dashboard shows the percentage of screen recordings made relative to the target. |
Not set SLI target: 90% |
|
Sensitive data masked |
If enabled and set, the Overview dashboard shows the percentage volume of recordings with sensitive data masked relative to the target. |
Not set SLI target: 90% |
Configure a Capture Verification Collector
Configure Capture Verification SLIs
Audio quality statistics events (Recorder Administration and Configuration Guide)