Opt in a customer or employee
You can reverse the opt-out status for any employee or customer that you have previously excluded from voice biometrics.
When you use opt in on a person:
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The customer or employee has voice biometric activity applied to interactions.
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The voiceprint model of the customer or employee is retrained with previously approved audio segments (if any).
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All customers and employees in the system are opted in by default; only a person you have previously opted out requires use of this procedure.
Before you begin
Opt out a customer or employee
Procedure
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Go to Risk Management. Under Configure, select the type of person you want to configure (Employees or Customers).
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Click the person you want to opt in to voice biometrics that you have previously opted out.
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Select Voiceprint Model.
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Click opt in
.The training status changes to Untrained and the person is ready for enrollment activity.