Real-Time Speech Analytics Engine settings

Use the Real-Time Speech Analytics Engine settings to specify the language and vocabulary for real-time detection of words and phrases.

RTSA engine settings

Setting	Description
Language	The language in which the system detects words or phrases spoken on recorded interactions. The language available is the language supported by the currently active Real-Time Speech Analytics Model.
Vocabulary	The vocabulary in which the system detects words or phrases spoken on recorded interactions. The vocabulary available is the vocabulary supported by the currently active Real-Time Speech Analytics Model.

Setting

Description

Language

The language in which the system detects words or phrases spoken on recorded interactions.

The language available is the language supported by the currently active Real-Time Speech Analytics Model.

Vocabulary

The vocabulary in which the system detects words or phrases spoken on recorded interactions.

The vocabulary available is the vocabulary supported by the currently active Real-Time Speech Analytics Model.