Target detection on historical interactions

Complete this workflow to configure the system to perform target detection on historical interactions (recorded interactions in a campaign).

Before you begin 

• Ensure that the Voice Biometrics license is activated. Go to System Management, and under License Management , select System Licensing. For more information about license activation, see the System Administration Guide.

• Create voiceprint models using one, or both, of these methods:

  • Manual enrollment

  • Automatic enrollment

• Create a campaign that contains the historical (recorded) interactions you want to analyze. See Historical call selection (includes near real-time call selection).

Workflow

1. Configuring watch lists for IAFD

   To set up watch lists, you first configure targets (persons of interest) and voiceprint models associated with the targets. Next, you can add targets towatch lists. Refer to the workflow diagram and related topics for details.

2. Configuring recorder analytics rules

   Configure a Recorder Analytics Rule to perform watch list detection on historical interactions. Refer to the workflow diagram and related topics for details.