Create the adapter for text capture from Genesys Cloud CX

To capture messages and conversations from the digital channels in your Genesys Cloud platform, you must create a Genesys Cloud CX Text Polling Adapter on your primary and secondary Recorders. The Genesys Cloud CX Text Polling Adapter authenticates and connects the Interaction Capture Service to Genesys Cloud CX. It periodically polls Genesys Cloud CX for completed text interactions from digital channels; including, email, and instant messaging apps.

The Service Provider is responsible for this task.

Before you begin 

Create a Genesys Cloud CX data source

Create a capture profile that captures text from Genesys Cloud CX

Procedure 

  1. In Recorder Manager, go to General Setup, under Integration Adapters, click Settings.

  2. Click Create, then select Genesys Cloud CX Text Polling Adapter.

  3. Complete the settings.

  4. Click Save.

  5. If you have a secondary Recorder, follow this procedure to create another Adapter.

Example of the Genesys Cloud Adapter configured to capture messages from digital channels.

What to do next 

Search and replay interactions

Related topics 

Workflow: Configure text capture from Genesys Cloud CX