Configure N+N Recorder redundancy

Before you begin 

Install two Recorders in your Site, and assign to each the Recorder Integration Service role and at least one Recorder role (see Set up Recorder roles and associations). You may have the Integration Service on separate servers, but they can co-exist on the same server as the Recorder.

If you require screen recording, enable Screen Recorder roles as well.

Procedure 

1. In Enterprise Manager, click System Management.

2. Under Installations, locate the Recorder that will act as the Main, and click the triangle beside that node.

3. Select the IP Recorder or TDM Recorder role.

4. Click the Secondary Role screen. Locate the Recorder you want to act as the Backup, then select the check box beside its Recorder role (IP Recorder or TDM Recorder).

   

5. Click Save.

6. Select the Recorder Integration Service role under the Main Recorder.

7. Click the Secondary Role screen. Locate the Backup Recorder, then select the check box beside its Recorder Integration Service role.

8. Click Save.

9. You will now be able to see the associations for the Recorder Integration Service on the Associations and Secondary Role screens. You can see the associations for the Recorder on the Secondary Role screen.

   The associations of the Main will be replicated on the Backup.

   Hereafter, you can only alter these associations from the perspective of the Main node; the associations on the Backup node will be read-only.

10. Configure the phone data source and assign to the main Integration Service (Create a phone data source).

    Both screen and phone data sources must be associated with an Integration Service, because when the Integration Service is in control, it will control both screen and phone recording.

11. Configure a member group and assign to the Main Recorder. These settings will be replicated on the Backup Recorder.

    In each case, if using a load balancer, set a load balancing type of Media Only or Media with Signaling, and refer to the specific guidelines set out in the previous section.

    If you require a higher channel count than that of a single Recorder, use Shared Interception as the load balancing type.

    Refer to the following table for details about the type of member group you should create:

    VoIP Interception

    	Primary Recorder Configuration
    Supported Switch Environment	Member Group	Recorder Control Type
    Avaya	IP Extension Pool	Recorder Control
    Avaya NES	IP Extension Pool	CTI Control
    Alcatel	IP Extension Pool	Recorder Control
    Cisco	IP Extension Pool	Recorder or CTI Control
    Genesys	IP Extension Pool	Recorder Control

    VoIP Delivery

    	Primary Recorder Configuration
    Supported Switch Environment	Member Group	Recorder Control Type
    SIP	IP Extension Pool	Recorder or CTI Control
    Avaya DMCC	Multiple Registration Extension Pool	NA

    TDM Trunk

    Primary Recorder Configuration
    Member Group	Recorder Control Type
    Compliance Trunk Span	Recorder or CTI Control

    Station Tap

    Primary Recorder Configuration
    Member Group	Recorder Control Type
    Compliance Station Extension Group	Recorder or CTI Control

12. Create phones and assign to the member group created above (Create and edit phones/extensions).

13. Complete the rest of the configuration process as described in: .

    • Configure recording

    • Set up recording rules (assign any rules to the primary Integration Service)

    • Configure a CTI adapter

14. Restart the Integration Service. It is only necessary to restart the Recorder if you have changed its Enable Return Primary Control to Main After Recovery setting.

    You must restart the Recorder IP Recorder pairing (assigning backup to main) and IS pairing (assigning backup to main) configuration changes.

Related topics 

N+N