Settings for the Twilio Member Group
Complete the Member Group parameters to define the behavior of the Twilio.
Settings
Name: A unique name to identify the group.
Description: Optional. Provide a description of this group.
Recorder Control Type: Choose the following option:
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Selective Delivery (Duplicate Streamed): The Recorder Integration Service dynamically engages the audio stream in real time based on the CTI feed.
Recorder Fallback Type: Choose the following option:
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Never (Application): When CTI is disconnected, no audio or screen recording occurs. When CTI is connected, CTI segments are retained. When the Recorder Control Type parameter is Selective Delivery (Duplicate Streamed), the fallback type is automatically set to Never and cannot be changed.
By default, Recorder Load Balancing is set to None and cannot be changed. The Recorder Integration Service balances the call load to the recorders.
Shared Recorders
Select one or more IP Recorders to associate to this member group.
Shared Recorder Adapter Proxy Services
Select one or more Recorder Adapter Proxy Service (RAPS) server roles to associate to this member group. The RAPS and IP Recorder must be collocated on the same Shared Recorder. A correct association includes the Recorder Adapter Proxy Service + IP Recorder.
What to do next
Optional. Create a data source for screen