View collected Call Detail Records

On the Issues workspace, you can open and download the unprocessed Call Detail Record (CDR) content associated with call segments, and view how Capture Verification interpreted the data.

Only available for call segments with Not recorded issues. Not available for recording segments.

Before you begin

View Capture Verification Issues

Procedure

Select a call segment with issues.
In the Details pane, go to the Diagnostics tab.
Select View Call Detail Record.

If available, the left pane shows the unprocessed CDR data, and the right, Interpreted Data pane shows the fields relevant for Capture Verification and their identified values. If Capture Verification collected multiple copies of the CDR data for the call segment, all copies are visible in the left pane of the View Call Detail Record menu, separated with a blank row. The interpreted data does not show duplicates.
To download the CDR data as a text file, select the download button.

Capture Verification creates a text file with the file name cdr_<startTime>_<ID>.txt. The startTime variable represents the start date and time of the call segment in the GMT UNIX time (seconds since 1/1/1970), and the ID is a unique internal identifier for the segment. If there are multiple copies of the CDR data available, each copy is downloaded as a separate text file.
To add a note to the call segment, select the add note button, specify a Reason and Comment, and select Add.
To go to a different call segment, use the previous and next buttons.