Audited activity for the Real-Time Analytics (RTA) Framework

Use the Audit Viewer to see activity performed by users in the Real-Time Analytics (RTA) Framework. Open the Audit Viewer by clicking Audit Viewer, located under System Monitoring.

For each tracked activity, see who performed the activity and when it was performed. The Audit Viewer also shows what the activity affected, such as the saved search name.

Concepts

Compliance capture in the contact center

Compliance capture in trading environments

Redaction of sensitive customer information

Morphing of audio

Controlling interaction access using Conditional Custom Data

Real-Time Analytics (RTA) Framework

Load balancing for the Real-Time Analytics (RTA) Framework

Components on the Recorder platform

Key Manager Server (KMS)

Archive requirements for Identity Authentication and Fraud Detection

Interaction analysis by Recorder Analytics Rules

Related information 

Audit trail