Workflow: Configure and run digital interaction recovery for Genesys Cloud CX

Genesys Cloud recovery helps prevent lapses in chat, social, and email interactions that occur because of IP network issues and hardware or software failures.

Procedure 

1. Enable automatic digital interaction recovery for Genesys Cloud CX

   Configure your Genesys Cloud adapter to recover interactions automatically.

2. Optional.Run digital interaction recovery manually for Genesys Cloud CX

   Start digital interaction recovery manually if automatic recovery is disabled, your system or network recently experienced downtime, or you suspect conversations are missing.

3. Verify digital interaction recovery status for Genesys Cloud CX

   From the Interaction Capture Status page, you can see when digital interaction recovery was run, how many conversations were missed and recovered, and if the process completed successfully or not.

Related topics 

1+1 Redundancy for text capture