Filter Capture Verification results by issue type

The Issues filter narrows down Incidents results by issue type.

Before you begin

Procedure

Select the Issues filter option.

To keep the filter pane open, select the pin icon. To hide the pane, select the remove pin icon.

Select issue types.

Capture Verification uses different filter algorithms based on your selections.

Selection	Algorithm
Issues in the same category	Capture Verification filters on or. Example: Not recorded or Recorded in error, CDR not found
Issues in different categories	Capture Verification filters on and. Example: Recorded in error, CDR not found and Severely degraded
All	Across all issues in a category, Capture Verification filters on or, and across all categories, Capture Verification filters on and.
None	No filter applied.

The Screen not recorded and Not transcribed issue types are visible and selectable in the filter pane even if the system is not licensed for these recorder services.

Select Apply.
To clear all filters, clear All.