View the Capture Verification Issues Trend Graph

The Issues Trend Graph shows the number of issues for each issue type Automated Verification detected for call or recording segments over a set period of time.

Procedure

Under Capture Verification, select Issues.
The list view of the Issues workspace opens.
Select the show Issues Trend Graph button.
To filter results, use the Organization, Time Frame, Data Sources, Issues, Reasons, and Severity filter options.
- Applying a time frame filter changes the time period shown on the X axis.
  The maximum time frame the Issues Trend Graph shows is 30 days.
- When an issue filter is applied, the Issues Trend Graph only shows results for the issue types selected in the filter. Issue types that are not selected in the filter show as unavailable in the legend, and their associated trend lines are hidden.
- Applying a severity filter refreshes the Issues Trend Graph to show all issue types associated with the call or recording segments that have an overall severity matching the Severity filters selected, not just issue types that have a severity matching the filter.
- User or extension filters set using the search field on the list view of Issues are also applied to the Issues Trend Graph. The graph only shows issue types that exist for the call or recording segments associated with the filtered user or extension.
  
  User or extension filters can only be changed or removed on the list view of Issues.
To return to the list view of the Issues workspace, select the show Issues list view button.