Configuring fields for IAFD

Configure fields in Risk Management to identify a customer or an employee uniquely.

Fields enable the system, using Identification Rules, to match interaction metadata to the field values you configure for each customer or employee. The matched result is used to locate voiceprint models for verification and to enhance/create voiceprint models during automatic enrollment.

Fields configuration after upgrading in Multi-tenant Software as a Service (MT SaaS) environments

If you have upgraded from a release earlier than V15.2 2021R1 to V15.2 2021R1 (or later), the Tenant Administrator must reconfigure all customer fields

Fields for customers

You assign the actual field values for each customer when you create a new person in Risk Management.

For Multi-tenant Software as a Service (MT SaaS) environments: After upgrading from a release earlier than V15.2 2021R1 to V15.2 2021R1 (or later), the Tenant Administrator must reconfigure all customer fields. Fields previously created in an earlier release are not visible and no longer function for IAFD.

Fields for employees

Fields for employees work in a similar manner to fields for customers. However, the system always uses the employee ID (referred to in the Identification Rules user interface as the Employee Name) to identify each employee uniquely.

The Employee Name field, and its corresponding employee ID value, must be selected from the organizational hierarchy.

The organizational hierarchy, and the employee ID, cannot be changed using Risk Management.
After you select an employee from the hierarchy, you can configure the name displayed throughout Risk Management to represent the employee.

Fields for targets

Target detection is based solely upon the analysis of audio using the voiceprint models of targets.