Workforce Management (WFM) system reports

There are specific system reports you can generate with the Workforce Management (WFM) product.

Report Category	Reports
Activity Manager Reports	Activity Cost (Unburdened) Activity Roll Up Daily Activity Summary Daily Time Record Summary Detailed Time Record Employee Activity Roll Up Employee Activity Summary Organization Activity Summary
Adherence Reports	Adherence Exceptions Adherence Minutes Adherence Numbers by Interval Adherence Summary
Operations Reports	Capacity Plan Daily Production Intraday Productivity Productivity Productivity & Effectiveness Utilization VCT Events WIT Aging Chart WIT Aging vs. Deadline Goal WIT Drilldown Chart Report WIT Item
Outbound Performance Reports	Outbound Daily Forecast Assessment Outbound Daily Performance Assessment Outbound Forecast Lists Assessment Outbound Monthly Performance Assessment Summary
Performance Reports	Daily Comprehensive Performance Daily Forecast Assessment Daily Service Goals and Backlog Monthly Forecast Assessment Summary Monthly Service Goals Assessment Summary Service Goals Assessment Staffing Number Assessment By Interval
Shift Bidding Reports	Assigned Schedules Preference Achievement Unassigned Agents Unassigned Schedules
Staffing Reports	Daily Planned Time Assessment by Employee Employee Calendar Events Employee Schedule by AgentID Employee Schedule by Date Employee Schedule by Week Employee Shift Assignments Net Staffing Report Planned Activity Cost (Unburdened) Planned Media Cost (Unburdened) Planned Staffing Numbers By Interval Planned Time Assessment Weekly Planned Time Assessment by Employee
Time Banking Reports	Weekly Time Bank Balances By Employee
Time Off Reports	Absence Hours and Absence Shrinkage for Employee by Time Absence Hours and Absence Shrinkage for Employee Filter by Employee Absence Hours and Absence Shrinkage for Employee Filter by Organization Absence Hours and Absence Shrinkage for Employee Filter by Time Absence Numbers for Employee by Time Absence Numbers for Employee Filter by Employee Absence Numbers for Employee Filter by Organization Absence Numbers for Employee Filter by Time Time Off Allocations by Time Time Off Requests for Employee by Time Time Off Requests for Employee Filter by Organization Time Off Requests for Employee Filter by Time Time Off Summary for Employee Time Off Summary for Employee Filter Time Off Waitlisted Requests for Employee Filter Time Off Withdrawn Requests for Employee Filter Vacation Hours
Work Force Planning Reports	Daily Profile Requirements Profile Requirements